Native objects overview

WorkDial writes every call to native Salesforce objects. This is the data model: Call__c, Recording__c, Transcript__c, and Sentiment__c, all inside your org.

WorkDial is a Salesforce-native CTI platform: it writes call data as native Salesforce objects, not as a copy synced from an external system. This is what makes reporting, automation, and security work with no extra wiring.

The objects

• Call__c: the call record, created when a call connects and linked to the related record.
• Recording__c: the call recording. It holds the audio when you store recordings as native Salesforce Files, or the metadata and a pointer to the file when you use your own connected storage.
• Transcript__c: a speaker-separated transcript of the call.
• Sentiment__c: a sentiment score written when the call ends.

Relationships

Call__c is the parent. Recording__c, Transcript__c, and Sentiment__c relate to it, and Call__c links to the contact, lead, opportunity, or case it was placed from.

Why native matters

Because these are standard Salesforce records, your reports, list views, Flows, and sharing rules read them with no export step.

Querying

Query call data with SOQL like any other object. For example, every negative-sentiment call this week is a standard query against Call__c and Sentiment__c.