The complete stack

Voice and messaging, both inside Salesforce.

WorkDial is the voice layer. ValueText is the messaging layer. Together they are the complete Salesforce-native communication stack.

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WorkDial is buyable on its own · 20% off the combined total

WorkDial voice and ValueText messaging on one Salesforce record, in the split inbox
workdial · valuetext · one org
Common question

What is the complete Salesforce-native communication stack?

The complete Salesforce-native communication stack is voice and messaging running inside Salesforce instead of integrated from outside. WorkDial places calls, WhatsApp voice, and AI call analysis; ValueText sends SMS, MMS, and WhatsApp messages. Both write to native objects on one Salesforce record, governed by one security model.

Voice and messaging

One stack, two channels, one record.

WorkDial handles voice. ValueText handles messaging. Both write to the same Salesforce record, so one conversation lives in one place: your Salesforce.

voice layer

WorkDial is the voice layer.

Click-to-dial, a power dialer, and AI call analysis, all from the record. Every call, transcript, and sentiment score is written to Salesforce as a native Call__c record, not synced in from a dialer's own database. You choose where the recording lives: as Salesforce Files in your own org, in your own Twilio, or in your own storage.

  • 01Click-to-dial and power dialer
  • 02AI call analysis on every call
  • 03Written to Call__c on the record
The WorkDial dialer on a Salesforce record, placing a call logged as Call__c
workdial · Call__c

messaging layer

ValueText is the messaging layer.

SMS, MMS, and WhatsApp messages sent and received on the same record, with templates, Salesforce Flow, and logging as native Salesforce objects. ValueText is the Salesforce-native messaging platform behind the stack.

  • 01SMS, MMS, and WhatsApp messaging
  • 02Templates and Salesforce Flow
  • 03Logged as native objects on the record
ValueText messaging logged on a Salesforce record in the chat console
valuetext · logged on the record

Both channels, one view

Voice and messaging in one conversation.

On the same Salesforce record, a WorkDial call and a ValueText message sit in one split inbox. One timeline, one customer, both channels. That is what running inside Salesforce instead of connecting to it from outside buys you: one system of record for every conversation.

The split inbox: WorkDial voice and ValueText messaging in one conversation view on one Salesforce record
split inbox · one record

01The complete stack

WorkDial is the voice layer of Salesforce. ValueText is the messaging layer. Together they are the complete Salesforce-native communication stack.

Your Salesforce
WorkDial voice · whatsapp voice · ai
ValueText sms · whatsapp · messaging
Voice and messaging on one Salesforce record in the chat console
one org · one system of record
ValueText

Built by the team behind ValueText, the Salesforce-native messaging platform, rated 4.97 stars across 100+ AppExchange reviews.

Pricing the stack

Add ValueText for 20% off the stack.

WorkDial stands alone and is buyable on its own. Add ValueText, the Salesforce-native messaging platform, and run both as the complete Salesforce-native communication stack: one system of record, one price logic, AI included, telephony at cost.

Save 20% on the combined total when you run both.

See WorkDial pricing
Your Salesforce
WorkDial voice · whatsapp voice · ai
ValueText sms · whatsapp · messaging

See WorkDial pricing, or talk to the team about the stack discount.

Questions

The stack, answered

What is the complete Salesforce-native communication stack?
It is voice and messaging running inside Salesforce, not integrated from outside. WorkDial is the voice layer (calls, WhatsApp voice, AI call analysis); ValueText is the messaging layer (SMS, MMS, WhatsApp). Both write to the same Salesforce record as native objects, so one customer has one timeline.
Do I have to buy both WorkDial and ValueText?
No. WorkDial stands alone and is buyable on its own as a Salesforce-native CTI platform. ValueText is optional. You add it only if you want messaging on the same Salesforce record, and running both earns the stack discount.
What is ValueText?
ValueText is the Salesforce-native messaging platform: SMS, MMS, and WhatsApp messaging that lives inside Salesforce, with templates, Salesforce Flow, and logging as native Salesforce objects. It is built by the same team as WorkDial, which is why both layers share one system of record.
How does the 20% stack discount work?
When you run WorkDial and ValueText together, you save 20% on the combined total. It is a percentage off the two products combined, never a forced bundle, and WorkDial's standalone prices do not change. See pricing for the detail.
Does the messaging layer run inside Salesforce too?
Yes. ValueText writes SMS, MMS, and WhatsApp messages to Salesforce as native records, the same way WorkDial writes calls. There is no external messaging database and no sync. Both channels are governed by your Salesforce security model.
Can I start with WorkDial and add ValueText later?
Yes. Start with WorkDial alone and add ValueText whenever you want messaging on the same record. Because both run inside Salesforce, adding the messaging layer needs no migration and no connector; the stack discount applies once both are running.
Do voice and messaging share one record and timeline?
Yes. A lead you call with WorkDial and message with ValueText lives on one Salesforce record. Calls, transcripts, sentiment, and messages all write to that record as native Salesforce objects. You choose where the call recording lives; WorkDial keeps no copy of its own. One customer, one timeline, both channels.
What does each layer cost?
WorkDial is priced per user, per month across Core, Professional, and Enterprise; see WorkDial pricing for current rates. ValueText is priced separately, and running both together saves 20% on the combined total.

Keep exploring

Related

Salesforce-native CTI platform

The pillar: how Salesforce-native CTI works and why voice belongs inside the org, not connected to it.

read the pillar →

WorkDial pricing

Per-user plans, the 20% stack discount, and what each layer includes.

see pricing →

View the demo

Watch a call become a Call__c record, end to end, inside Salesforce.

request a demo →

ValueText

The messaging layer: SMS, MMS, and WhatsApp, running inside Salesforce.

visit ValueText →

Get started

Run your calling inside Salesforce.

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4.97★ across 100+ AppExchange reviews · from the team behind ValueText, the Salesforce-native messaging platform