The complete stack

Voice and messaging, both inside Salesforce.

WorkDial handles voice. ValueText handles messaging. One Salesforce record carries both.

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WorkDial is buyable on its own · 20% off the combined total

WorkDial voice and ValueText messaging on one Salesforce record, in the split inbox
workdial · valuetext · one org
Common question

What is the complete communication stack?

The complete Salesforce-native communication stack pairs two layers. WorkDial is the CTI platform that places calls, sends WhatsApp voice, and runs AI call analysis inside Salesforce; ValueText is the messaging platform that sends SMS, MMS, and WhatsApp messages. Both write to native objects on one Salesforce record, governed by one security model.

Voice and messaging

One stack, two channels, one record.

WorkDial handles voice. ValueText handles messaging. Both write to the same Salesforce record, so one conversation lives in one place: your Salesforce.

voice layer

WorkDial is the voice layer.

Click-to-dial, a power dialer, and AI call analysis, all from the record. Every call writes to Salesforce as a native Call__c record, the same architecture covered on the architecture page. On the stack, that record is also where ValueText logs the message, so one lead has one file.

  • 01Click-to-dial and power dialer
  • 02AI call analysis on every call
  • 03Written to Call__c on the record
The WorkDial dialer on a Salesforce record, placing a call logged as Call__c
workdial · Call__c

messaging layer

ValueText is the messaging layer.

SMS, MMS, and WhatsApp messages sent and received on the same record, with templates and Salesforce Flow. ValueText is the Salesforce-native messaging platform behind the stack.

  • 01SMS, MMS, and WhatsApp messaging
  • 02Templates and Salesforce Flow
  • 03Logged on the record, no external database
ValueText messaging logged on a Salesforce record in the chat console
valuetext · logged on the record

Both channels, one view

Voice and messaging in one conversation.

A WorkDial call and a ValueText message share one split inbox on the same record. One timeline, both channels. That is what running inside Salesforce buys: one system of record, never a second one bolted on outside it.

The split inbox: WorkDial voice and ValueText messaging in one conversation view on one Salesforce record
split inbox · one record

01The complete stack

WorkDial is the voice layer of Salesforce. ValueText is the messaging layer. Together they are the complete communication stack.

Your Salesforce
WorkDial voice · whatsapp voice · ai
ValueText sms · whatsapp · messaging
Voice and messaging on one Salesforce record in the chat console
one org · one system of record
ValueText

Built by the team behind ValueText, the Salesforce-native messaging platform, rated 4.97 stars across 116 AppExchange reviews.

Pricing the stack

Add ValueText for 20% off the stack.

WorkDial stands alone and is buyable on its own. Add ValueText, the Salesforce-native messaging platform, and run both as the complete Salesforce-native communication stack: one system of record, one price logic, AI included, telephony at cost.

Save 20% on the combined total when you run both.

See WorkDial pricing
AI call analysis included on the WorkDial dialer panel, at no extra cost
AI included · telephony at cost

See WorkDial pricing, or talk to the team about the stack discount.

Questions

The stack, answered

Is the stack one purchase or two separate subscriptions?
Two subscriptions, priced and invoiced separately. WorkDial and ValueText are billed on their own plans; the 20% discount applies to the combined total when both are active, and canceling one does not affect the other.
Do I have to buy both WorkDial and ValueText?
No. WorkDial stands alone and is buyable on its own as a CTI platform that runs inside Salesforce. ValueText is optional. You add it only if you want messaging on the same Salesforce record, and running both earns the stack discount.
What is ValueText?
ValueText is the Salesforce-native messaging platform: SMS, MMS, and WhatsApp messaging that lives inside Salesforce, with templates and Salesforce Flow. It is built by the same team as WorkDial, which is why both layers share one record and there is nothing to reconcile between them.
How does the 20% stack discount work?
When you run WorkDial and ValueText together, you save 20% on the combined total. It is a percentage off the two products combined, never a forced bundle, and WorkDial's standalone prices do not change. See pricing for the detail.
Does the messaging layer run inside Salesforce too?
Yes. ValueText writes SMS, MMS, and WhatsApp messages to the same record WorkDial writes calls to. There is no external messaging database and no sync between the two. Both channels are governed by your Salesforce security model.
Can I start with WorkDial and add ValueText later?
Yes. Start with WorkDial alone and add ValueText whenever you want messaging on the same record. Because both run inside Salesforce, adding the messaging layer needs no migration and no connector; the stack discount applies once both are running.
Do voice and messaging share one record and timeline?
Yes. A lead you call with WorkDial and message with ValueText lives on one Salesforce record. Calls, transcripts, sentiment, and messages all write to that record, so there is nothing to reconcile between two systems. You choose where the call recording lives; WorkDial keeps no copy of its own.
What does each layer cost?
WorkDial is priced per user, per month across Core, Professional, and Enterprise; see WorkDial pricing for current rates. ValueText is priced separately, and running both together saves 20% on the combined total.

Keep exploring

Related

The CTI platform pillar

The pillar: how native CTI architecture works and why voice belongs inside the org, not connected to it.

read the pillar

WorkDial pricing

Per-user plans, the 20% stack discount, and what each layer includes.

see pricing

View the demo

Watch a call become a Call__c record, end to end, inside Salesforce.

request a demo

ValueText

The messaging layer: SMS, MMS, and WhatsApp, running inside Salesforce.

visit ValueText

Get started

Run your calling inside Salesforce.

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4.97★ across 116 AppExchange reviews · from the team behind ValueText, the Salesforce-native messaging platform