Call routing, dialer, and recording controls
- Criteria-based routing assigns calls to users from record-level criteria
How teams use it
An inbound call on an enterprise-tier account skips the shared queue and rings its named owner, read from a field already on the record. You set the criteria once in Setup; it then runs on every matching call.
- Contact local time shown in the dialer, read from their phone number
How teams use it
Before dialing, the rep sees it is 6:40am for that contact and waits for business hours instead of cold-calling at dawn. The time comes from the number's region, so there is no extra data entry.
- Automatic recording-consent announcement when call recording is on
How teams use it
The customer hears a short consent message as the call starts, so the team meets two-party-consent rules without the rep remembering to say it.
- Hide the in-call side tabs you don't use (Call Logs, Related Records, AI Summaries)
How teams use it
A team that never checks AI Summaries mid-call switches those tabs off, so reps see only the panels they act on while a call is live. Set per org in Setup.
- Voicemail recording length is now configurable (was fixed at 20 seconds)
How teams use it
If your callers tend to leave longer messages, raise the limit past the old 20-second cap so voicemails are not cut off mid-sentence. Set the duration in Setup.
No changes of this type in this release.
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