Pricing

One price. AI included, telephony at cost.

WorkDial is a Salesforce-native CTI platform that writes every call, transcript, and AI summary to the Salesforce record. AI is in the seat, not a separate invoice. Telephony runs on your own Twilio at carrier cost with zero markup. The price on the page is the price you pay.

annual is the headline. monthly is +22%. See it live

Core

$28$34 per user, per month

billed annuallybilled monthly

Calls and transcripts written as native Salesforce objects from day one. Recordings go to your own Twilio or storage, with a Recording__c pointer in Salesforce, not a vendor copy.

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  • Voice and WhatsApp voice inside Salesforce
  • Calls written as Call__c
  • Recordings to your storage as Recording__c
  • Transcripts as Transcript__c
  • Bring your own Twilio, no markup
Most popular

Professional

$59$72 per user, per month

billed annuallybilled monthly

Full AI call analysis on every call. Transcripts, sentiment, and summaries written to Salesforce objects. AI in the seat, no upsell.

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  • Everything in Core
  • Sentiment analysis as Sentiment__c
  • AI summaries on the call record
  • No per-minute AI fee, ever
  • 14-day trial runs this plan, full AI on

Enterprise

from $99$121 per user, per month

billed annuallybilled monthly

For orgs with security review, scale, and procurement. Same architecture as every other plan. SSO, a named CSM, and an SLA on top.

Talk to sales
  • Everything in Professional
  • SSO and provisioning
  • SLA and priority support
  • Onboarding and implementation
  • Higher AI analysis volume
  • No seat minimum
  • No add-ons
  • Telephony billed at carrier rate
  • 14-day no-card trial

Installs from the AppExchange. Most teams place calls the same day, with nothing to rip out later.

True-cost pricing

Telephony at carrier cost, on your own Twilio.

Outgoing calls $0.0180 / min
Incoming calls $0.0125 / min

You bring (port in) your own number, so there is no Twilio number to rent. Secure media (encryption) included.

Twilio's own published rate, browser/app leg blended in, as of 2026-07. WorkDial adds no markup. Incoming uses Twilio's standard local receive rate where a country rate is not published. See the full Twilio rates for this country.

Operating somewhere else? Twilio publishes a per-minute rate for every country, and WorkDial never adds its own.

What is in each plan

The AI split, stated plainly.

Transcripts ship at Core. Sentiment and summaries (the full AI call analysis, written to Salesforce objects) start at Professional.

Capability Core Professional Enterprise
Call records in SalesforceCall__c on every call Included Included Included
Voice and WhatsApp voiceone calling layer inside Salesforce Included Included Included
TranscriptsTranscript__c on the record Included Included Included
Sentiment analysisSentiment__c on the record Not included Included Included
AI summariesfull AI call analysis Not included Included Included
SSO, SLA, onboardingplus higher AI volume Not included Not included Included

Every plan runs inside your Salesforce.

screenshot · full width
WorkDial Converse view inside Salesforce: a split inbox of voice and WhatsApp conversations with AI transcript, summary, and sentiment on the call record
workdial · converse view in Salesforce

The complete stack

Add messaging to the same Salesforce data model.

WorkDial is the voice layer of Salesforce. ValueText, the Salesforce-native messaging platform, is the messaging layer. Run both and you have the complete Salesforce-native communication stack, on one Salesforce data model.

Save 20% on the complete stack.

See the stack
Your Salesforce
WorkDial voice · whatsapp voice · ai
ValueText sms · whatsapp · messaging

Questions

Pricing questions, answered first.

Your Salesforce Call__c Recording__c Transcript__c Sentiment__c
transport

every plan writes call records to Salesforce · transport stores nothing

What does the trial include?

It runs the Professional plan with full AI on for 14 days, no credit card. You get transcripts, sentiment, and summaries written to native objects from your first call.

What does telephony cost?

You bring your own Twilio account and pay carrier rates directly. The country selector above shows your true cost per minute both ways: Twilio bills a call as separate legs, and we add them into one number for each direction, so nothing is hidden. Open Twilio voice pricing in full. WorkDial adds no markup on telephony.

Where does the AI start?

Transcripts (Transcript__c) are included at Core. Sentiment (Sentiment__c) and AI summaries start at Professional, which turns on full AI call analysis on every call.

How much do I save annually?

Annual is the headline price. Monthly billing is 22% higher: $34, $72, and $121 per user, per month for Core, Professional, and Enterprise.

Where does my call data live?

Call records and app logic are native Salesforce objects in your org. Recordings stay in your own Twilio account or your connected storage. WorkDial operates no external customer data store and keeps no copy.

More on the real numbers: the true cost of a Salesforce CTI and what a Salesforce dialer costs per user.

ValueText

Built by the team behind ValueText, the Salesforce-native messaging platform, rated 4.97 stars across 100+ AppExchange reviews.

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Start on Professional. Keep what you build.

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14 days, full AI on. No credit card.