WorkDial vs Fastcall

At a glance

Fastcall and WorkDial share the same foundation: both write call records as native Salesforce objects. The split is custody, not records. Fastcall's Twilio holds your audio; yours does on WorkDial. Fastcall licenses AI on top of the seat; WorkDial includes it in the seat. Fastcall floors you at 10 seats; WorkDial does not.

Where each runs

Both tools install as Salesforce managed packages. On app logic and call records, the two are genuine siblings: call metadata writes to native Salesforce objects in real time, the dialer runs inside Lightning, and Salesforce Flow can trigger on call events directly. That shared foundation is what sets both apart from the second-system-of-record tools (RingCentral, Aircall, Dialpad) that sync records in from a vendor database after the fact. Fastcall escapes that failure on records; it does not escape it on audio custody or AI pricing.

The architecture diverges at the audio layer. WorkDial connects to your own Twilio account. Your numbers, your minutes, and your recordings are under your Twilio credentials. Recordings go where you choose: as native Salesforce Files in your own org, in your own Twilio account, or in your own cloud storage. WorkDial keeps no recording copy of its own. Fastcall runs as a managed package on top of a Fastcall-provisioned Twilio subaccount it controls. The call metadata lands in Salesforce, but the audio is stored in Fastcall's Twilio. The recordings are accessible through Salesforce, but the underlying account is not yours.

The AI layer follows the same split. WorkDial includes transcripts, sentiment scores, and call summaries in the seat at the Professional tier. Fastcall relies on separately licensed AI, such as Salesforce Einstein or Twilio Voice Intelligence, added on top of the seat price.

What it costs all-in

Fastcall's sticker looks lower, but the total changes once you add the pieces. Its published tiers are in the table below. WorkDial publishes $28, $59, and from $99 per user per month, billed annually, with AI included in the Professional seat and telephony on your own Twilio at carrier cost.

The three cost drivers to compare: first, Fastcall's telephony runs through Fastcall's Twilio, where the carrier margin is Fastcall's to set; WorkDial runs on your own Twilio at the rate you negotiate. Second, AI is a separate license on Fastcall (for example, Einstein or Twilio Voice Intelligence); on WorkDial it is part of the Professional seat. Third, Fastcall's 10-seat floor means a 6-seat team buys 10 seats. A 6-seat org on WorkDial Professional pays for 6 seats with AI included; on Fastcall it pays for 10 seats plus separate AI licensing. The gap between sticker and all-in is where the two tools split most clearly.

WorkDial: $28 Core / $59 Professional / from $99 Enterprise per user per month, billed annually. AI call analysis (transcripts, sentiment, summaries) is included in the Professional seat. Telephony runs on your own Twilio at carrier cost, with no markup from WorkDial.

Where each fits

Fastcall fits teams of 10 or more seats that are already running Salesforce Einstein across other capabilities and want to consolidate the AI layer there. If you do not need AI in the seat and are comfortable with the Fastcall-provisioned Twilio model, the sticker is the cost structure you get.

WorkDial fits orgs of 5 to 50 seats that want AI call analysis in the seat without a separate license, telephony on their own Twilio at carrier cost, and no seat floor. The 5-to-9-seat org is the clearest case: Fastcall prices it out at 10 seats; WorkDial charges for the seats you use. WorkDial is not the pick for a 500-seat-plus contact center that needs advanced workforce management and omnichannel routing at that scale.

Run five calls through each and check the boundary yourself: whose Twilio account holds the recording, and what the AI line item costs on top of the seat.