4. Users Assignment at Call Centre 

Assigning users to the call center ensures efficient call handling within WorkDial. Follow these steps:

• Click on the gear icon in Salesforce. 
• Select Setup from the dropdown menu.
• In the Quick Find box, search for “Call Centers” and select it.

• On the Set Up Call Centers page, click Continue.
• Click on the name of the call center you wish to manage. 

• Select Manage Call Center Users.
• Click Add More Users. 

• Click Find to search for available users.
• Select the respective user(s) and click Add to Call Center to assign them. 

This process integrates users into the call center, enabling them to handle calls effectively.

👉 Next Step: Add the Dialer to the App Menu (Utility Window)